Trust Is the Foundation
After more than 20 years as a House Manager, I can say without hesitation: trust is the most important part of what I do. Managing a high-profile household isn’t just about organizing schedules, overseeing staff, or planning beautiful events—it’s about earning the trust of the people who allow you into their most private spaces. And for me, that trust is built by treating my clients like family.
When I say “like family,” I don’t mean crossing professional boundaries. I mean approaching my work with care, loyalty, respect, and the kind of dedication you’d give to someone you genuinely care about. That mindset has helped me build long-lasting relationships and become more than just a manager—I become a reliable, steady presence in their lives.
Walking Into Someone’s World
Working in private service means entering someone else’s world—their home, their routine, their preferences, their values. You see what most people never see. You’re there during the calm days and the chaotic ones. You witness the behind-the-scenes of holidays, birthdays, business deals, and even personal challenges.
In high-profile homes especially, clients are used to keeping their guard up. They’re cautious about who they let in. And rightfully so—their privacy and lifestyle demand it. That’s why showing up with warmth, professionalism, and the intention to truly serve is so important. You’re not just there to do a job. You’re there to help create comfort, stability, and ease in their day-to-day lives.
Listening, Learning, and Earning Trust
When I start working with a new client, I spend a lot of time listening. Every family has its own rhythm. Some want full hands-on support, while others prefer a more behind-the-scenes approach. Some like things scheduled to the minute, while others are more relaxed. It’s my job to learn their preferences, anticipate their needs, and adjust my style accordingly.
And just like in any relationship, trust isn’t built overnight. It grows in the small, consistent moments—remembering how they like their coffee, knowing when to speak and when to stay quiet, and being one step ahead during times of stress or celebration. Over time, they see that they can rely on me—and that’s when the real partnership begins.
Going Above and Beyond
To treat clients like family, you have to go beyond checklists and job descriptions. You have to show that you care about the person, not just the tasks. I’ve stayed late when a child was sick and needed comfort. I’ve helped clients relocate across the country on short notice. I’ve stepped in to fix a problem before they even realized there was one.
Whether I’m managing vendors, preparing the home for guests, or organizing a surprise anniversary dinner, I approach every detail with pride. I want my clients to feel seen, supported, and respected. That level of care may not always be visible—but they feel it.
Being Discreet and Dependable
Discretion is a non-negotiable in this line of work. The more trust a client places in you, the more you’re exposed to sensitive information—personal schedules, financial matters, family dynamics. Maintaining that confidentiality is critical. I never gossip, I never share stories, and I never bring outside opinions into the household. That’s how I show respect and protect their peace of mind.
Being dependable is just as essential. If I say I’ll handle something, I handle it. If an emergency comes up, I’m there. That consistency builds confidence. My clients know they can count on me—not just to get the job done, but to do it with care and discretion every time.
Celebrating Life’s Moments
One of the things I love most about this work is being part of life’s meaningful moments. I’ve helped plan weddings, birthday parties, holiday gatherings, and charity events. I’ve seen children grow up, families evolve, and traditions take shape.
Being trusted to support these moments is something I don’t take lightly. Whether I’m working with a world-renowned chef for a fundraiser or setting the dinner table for a quiet night in, I give the same level of attention and heart. That’s how I treat my own family—and that’s how I treat my clients.
Respecting Boundaries, Honoring Roles
Treating clients like family doesn’t mean overstepping boundaries. It means understanding your role and bringing empathy into it. I’m not trying to be a friend or a guest—I’m there to serve with integrity and excellence. But within that role, there’s so much room to care.
I’ve found that when you lead with respect and professionalism, real relationships grow naturally. And those relationships are what make this career so fulfilling. When your client sees you as someone they trust implicitly, someone who brings calm, order, and kindness into their home—that’s the ultimate reward.
A Career Built on Care
Looking back on my journey, I’m proud of the trust I’ve built and the lives I’ve touched. This isn’t just a job to me—it’s a way of life. I treat each home I manage with the same attention and care I’d give my own. I handle every challenge with grace, every task with detail, and every client relationship with heart.
In the world of high-profile households, trust is everything. And the best way I know to build it? Treat your clients like family. With respect. With care. With unwavering support.
That’s how I’ve built my career—and that’s how I plan to keep doing it for years to come.