Grace Under Pressure: Staying Calm and Effective in the Face of Household Chaos By Nancy Vitolo
Calm Is a Skill One of the biggest misconceptions about working as a House Manager is that the job is always polished, predictable, and peaceful. Sure, there are days when everything goes as planned and the house runs like a well-oiled machine—but those days are rare. Most of the time, I’m juggling a dozen tasks, […]
Treating Clients Like Family: Building Trust in High-Profile Households By Nancy Vitolo
Trust Is the Foundation After more than 20 years as a House Manager, I can say without hesitation: trust is the most important part of what I do. Managing a high-profile household isn’t just about organizing schedules, overseeing staff, or planning beautiful events—it’s about earning the trust of the people who allow you into their […]